New Drops Live Now | Free Shipping $150+
Detroit Built. Worn Worldwide.
return policy
We keep it simple and fair.
You have 7 days from the date of delivery to request an exchange.
How It Works
-
Submit a return/exchange request through our form
-
Include your order number + details
-
Once approved, you’ll receive:
-
Return Authorization Number
-
Return Address
-
Requests are reviewed within 48 hours
Important
-
Items must be unworn, unwashed, and in original condition
-
The return authorization number must be on your package
-
Returns sent without approval will be refused
Processing
-
Returns/exchanges are processed within 3 business days after we receive your item
-
All returns are issued as store credit only
-
Shipping fees are non-refundable
Shipping Your Return
We recommend using a shipping method with tracking.
Upscale is not responsible for lost or stolen packages.
If your package is lost, you must file a claim with your shipping carrier.
Final Sale
All sale items and limited drops are final sale.
SHIPPING POLICY
We move fast so you don’t have to wait.
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking details.
Shipping Times
-
Standard Shipping: 3–7 business days
-
Processing time is separate from shipping time
Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow it every step of the way.
Delays
Upscale Clothing is not responsible for delays caused by carriers, weather, or incorrect shipping information provided at checkout.
Incorrect Addresses
Please double-check your shipping details before placing your order. Orders shipped to incorrect addresses cannot be refunded or replaced.
These terms are governed by the laws of the United States.
contact
For questions regarding these Return or Shipping Policies
Email: contact@upscaleclothing.com